Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping may take 7-14 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with tags attached.
How do I initiate a return?
Contact us at your email address with your order number, and we'll provide return instructions and a prepaid shipping label.
Product Care
How should I care for my jewelry?
Store pieces in a dry place away from direct sunlight. Clean gently with a soft cloth. Avoid contact with water, perfumes, and harsh chemicals.
Is your jewelry hypoallergenic?
Many of our pieces use hypoallergenic materials. Check individual product descriptions for specific material information.
Ordering
Can I modify or cancel my order?
Please contact us immediately if you need to make changes. We'll do our best to accommodate requests before the order ships.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods available at checkout.
Contact
How can I reach customer service?
You can contact us through our contact form, email, or social media channels. We typically respond within 24 hours.
